To define social listening, it is the process of monitoring digital media channels to devise a strategy that will better influence consumers. However, there is a fine line between monitoring users of these digital channels and full on stalking users.
Social listening or social monitoring as it is also known has proven to be a necessary component for survival in the tech orientated business world nowadays. Social listening captures information that would otherwise be missed. Social media has resulted in a large influx of information appearing online everyday and without social listening it is becoming impossible for companies to manually sieve through all this clutter. By monitoring the information through social listening threats can be more easily detected which helps protect businesses and users!
Companies need to be aware of the massive grey area surrounding social media and social listening. Many of the information that is being monitored is on social media where it might not necessarily be intended for public viewing. The focus of monitoring needs to be clearly held on public information to avoid this massive legal grey area and to allow companies act on threats in confidence.
An often over looked benefit of social monitoring is that companies can discover positive testimonials and use them as social proof. If used correctly and ethically, the benefits to a company’s image could be massive! Customers will nearly always look to what the crowd is doing and by using social monitoring to sing their own praises, a company could gain massively in terms increases in social traffic and word of mouth.
Now, however, here comes the big problem associated with social monitoring…. Privacy! The grey area I mentioned above could potentially cause many problems for a company if they used social listening wrong. Companies are basically noting down everything of interest to them and this can be seen as an invasion of privacy.
Personally, I feel that once no ones privacy rights or human rights are being effected through social listening and all information noted and stored is public and free for company use, social listening isn’t cyber stalking. We live in a world that is becoming every more open and we as consumers are pushing that openness more and more. If we don’t feel comfortable with the information we share then there is a simple way of fixing it… don’t share it!!
Google Analytics is a service provided by Google that tracks and reports website traffic. It was launched in 2005 and since then the service has become the most widely used web analytics service on the internet.
Now that the technical definition is out of the way, here is what Google Analytics can really do for you and your business!
One of the services main appealing factors is the fact that its completely free of charge. Even though its a free service, Google Analytics provides a highly competitive service when it is compared to other fee paying tools. In some instances, Google Analytics can offer even more functionalities than other similar tools.
Businesses are able to see what keywords people are using when searching for their websites. This will enable them to increase their SEO rating. By understanding how visitors access and use your site, you can determine where visitors bounce back off your site or how you can satisfy them to ensure you are reaching the highest potential number of return visitors.
Google Analytics can also help you to determine if you are reaching your target market or if you are targeting the wrong market altogether. It allows you to identify what consumers are visiting your sites through information such as age, gender and user locations. This would allow you to optimize your market campaigns as you can be sure you are targeting the correct audience for your website.
Web content is a vital means of driving visitor traffic for your website. Without content, visitors would become disinterested as there would be fewer options for visitors to browse through. Analysing your content performance is vital so that you can identify which posts get the most social engagement and you can pinpoint which topics lead to sales.
Google Analytics will also allow you to determine how long visitors are staying on your site. If the site visit time is relatively short then visitors may not be seeing what they are looking for. By analysing how long they remain on the site before leaving you should determine how you can make your site more user friendly and accessible.
These tips will enable you and your site to excel and gain the attention it deserves all through the use of Google Analytics!
1. Write for yourself
You should write posts based on your interests and opinions. This means that by writing about what you find interesting, you will tend to write more and post blogs more often. Readers will notice your passion for your blog topics and this can be infectious, leading them to be just as excited about your posts as you are!
2. Use simple language and proofread
Don’t use over complicated language! If your audience need to use google translate just to figure out what you mean in your posts they wont be interested in your blog for long. Use simple and relate able language, don’t use text talk and ensure that you proofread each post before publishing. You should also proofread your posts a few days after as you will have a much more clinical eye compared to proofreading just after posting.
3. Keep paragraphs short and sweet
Readers won’t remain interested in your blog for long if you have long and boring paragraphs. Keeping your paragraphs short provides much easier reading for your followers and they will remain interested in the short and concise paragraphs rather than having to read through long, cluttered pages of writing.
4. Write as often as possible
Constantly try to come up with new and innovative ways to write and fill your blog posts. If readers see that you’re constantly trying to inspire others then they will be more interested in what you have to offer through your blog. Don’t neglect your creativity or your blog will suffer if you do.
5. Don’t give up!
The most successful bloggers all had to start somewhere. If you stick with your blog and make it relate able and interesting, you will eventually gain followers and find success. Success wont be over night but your hard work will pay off.